Frequently Asked Questions

  • The registration page rejects my registration request
    This may occur if you do not correctly enter data in the field provided. Check first that you are doing what is asked for. If the problem persists perhaps you have an unusual email address. Please contact web administration if you think this might be the case, using the web contact form provided.

  • I registered but the activation email has not arrived
    If you received the message :

    Thank you for registering! A confirmation email has been sent to your address. Please click on the link in that email in order to activate your account.

    you have been provisionally registered and the activation email has been sent. It should normally reach you within 10 minutes but may sometimes take longer. If, however, it does not appear then the problem probably lies at your end. Please check your spam filters and ensure that emails from our domain (guarantorsofbrain.org) are not blocked by your system.

  • How can I ensure all emails sent to me by Guarantors of Brain will reach me?
    To ensure that our emails will reach you in the future it will be helpful to put the following address in your email address book.

    ----------------webadmin@guarantorsofbrain.org---------------

    Do not include the dashes around the email

    It will be helpful to ensure that your system doesn't attempt to block emails from our site or mark them as spam.

  • My activation email has arrived but the link in it doesn't work
    Please try to select the link contents, copy this URL and then paste this activation URL link into your browser location field and then press Enter. If this fails contact web administration via our contact/message form, retaining the activation email for reference purposes.

  • I want to start a travel grant application but my meeting date is earlier than the earliest allowed by the system
    As we point out in our information page, you must complete your application at least 2 months before your meeting date and the system automatically provides you with the earliest date you can enter when you start making your application. This provision allows adequate time to consider your application and let you have your award, if allowed, in good time.

  • I have started a travel grant application but entered the wrong meeting date
    You should delete your partially completed application by selecting the Travel Grant Applications menu item when logged in. You should see a button marked Delete when you select the application you are working on. Unfortunately you must then restart the data entry required. Completed applications where the form has been submitted and all required documents uploaded cannot be deleted by you. Please contact us.

  • I started a travel grant application but did not finish it in time
    Applications which are never completed or pass the administrative deadline for consideration and action will be deleted in due course by the system. But if you find that such an uncompleted application is blocking you from starting a new one - for an alternative meeting date - please go to the Travel Grant Applications menu item when logged in and use the delete facility there. You should then be free to reapply, subject to the earliest meeting date then allowable.

  • If you register on this site but then don't activate your registration using the activation email sent to you, the registration record will be deleted after 14 days. You can of course then repeat the process if you still wish to use the site to apply for a travel grant.